Facilities / Site support

Regardless of the size of the equipment being installed and whether this is simply trial equipment or a large production machine, you can rest assured that our dedicated team of Site Support Engineers will be on hand to ensure that installation is completed in a safe and timely manner.

Our site support team are also available post installation to provide maintenance support and spares servicing should this be required.

  • Petrie/NIS is able to provide full off site support to its customers, which could include relocation, dismantling, and calibration of equipment between different sites or different areas at the same site.

  • Extended warranties are also available from Petrie/NIS should the customer require it.

  • We are able to offer maintenance contracts in which a Petrie/NIS engineer will come, service and maintain the equipment installed on the customers site.

  • Should any system part fail or malfunction within the first 12 months (subject to agreed contract) Petrie/NIS will see that the fault is seen to and remedied as quickly as possible, resulting in less down time for the customer.

  • Should any of the larger projects need developing on site, Petrie/NIS can fully accommodate this and are able to work locally during the commissioning/development phases.

  • Petrie/NIS is able to provide a recommended spares list should the customer require one. This will include a list of all the parts that should be stocked as spares for maintenance/repair.

  • We are also able to purchase the items and have them sent directly to the customer where they can be stored for future use either by ourselves or another suitably qualified engineer.

  • Both Petrie/NIS electrical and mechanical engineers are available on site when needed, to fully service or repair the installed product.

Risk analysis reports can be produced to determine the most common faults and failure to equipment. These reports can be then used as a reference to allow the Petrie/NIS mechanical and electrical engineers to monitor changes to the behaviour and operation of the machinery. This enables us then to predict potential failures and thus change the parts at the appropriate time before they fail, therefore minimising downtime.