Standards / Knowledge management

Petrie generates and attains knowledge in the pursuit of our business objectives. To ensure we provide an effective service to our clients we manage that knowledge and share lessons learnt with all our stakeholders.

Knowledge Management is a key factor in our ability to meet our customers' needs and expectations. Intellectual assets are where the true value of an organisation lies. Knowledge within Petrie is shared and serves as the foundation for collaboration. Our knowledge management policy is to encourage and foster innovation by encouraging the free flow of ideas, streamlining operations and reducing costs by eliminating redundant or unnecessary processes and improving customer service by streamlining response time.

Knowledge assets are the knowledge regarding technologies, products and organisations that our business needs to add value and create competitive advantage. Knowledge must be shared and serves as the foundation for collaboration within our business concept.

The key success factors to the Petrie Knowledge Management principles are:-

  • Knowledge leadership - our vision is actively promoted by senior management
  • Clear Business Benefits - we track our successes and develop new measures based on these successes
  • Systematic Processes - information resource management and knowledge mapping
  • A Knowledge Sharing Culture - our teams work across traditional boundaries and learn from each other and from our stakeholders